Customer Protection
12-Month UK Comprehensive Warranty Policy
Every renewed device sold by Pitchford Renewed Devices includes standard 12 months hardware warranty coverage and a 14-day statutory return guarantee.
What Our 12-Month Warranty Covers
- Internal Hardware Faults: Motherboard defects, processor failure, NAND flash read/write errors, wireless antenna failure.
- Battery Performance: Guaranteed retention above 80% maximum capacity for the full 12 months under normal charging usage.
- Display & Digitiser: Dead pixels, touchscreen unresponsive zones, backlight malfunction, FaceID / biometric sensor failures.
- Cameras & Audio: Optical Image Stabilisation (OIS) failure, autofocus malfunction, speaker/microphone transducer degradation.
- Ports & Connectivity: Lightning / USB-C fast-charging connectivity and data syncing faults.
RMA Return Procedure & Express Handling
- Contact our support team via email at
support@pitchford-devices-uk.comor call+44 7838 484681citing your order number and serial/IMEI. - We issue a pre-paid Royal Mail Tracked 24 return postage label within 2 business hours.
- Returns are processed and inspected at our returns facility: 34 Gainsborough Green, Abingdon, Oxfordshire, OX14 5JH.
- Within 48 hours of receipt, our technicians either repair the fault, issue a pristine Grade A+ replacement, or process a full refund to your original payment method.
Statutory Consumer Rights
This commercial warranty operates in full compliance with the Consumer Rights Act 2015 and does not limit your statutory rights under UK law.
14-Day Cooling-Off Period:
Return any unused device in original dispatch condition for a no-questions-asked refund within 14 calendar days of delivery.
Return any unused device in original dispatch condition for a no-questions-asked refund within 14 calendar days of delivery.